Refund, Return & Exchange Policy
At Shopspace, we aim to ensure a completely hassle-free shopping experience. If you are not entirely satisfied with your purchase, our policy is outlined below:
1. Return & Exchange Window
Customers can raise a Return or Exchange request within 7 days from the date of product delivery.
2. Conditions for Return & Exchange
To be eligible for a return or exchange, the product must meet the following criteria:
The item must be unused, unwashed, unaltered, and in its original condition.
All original tags, labels, and packaging must be completely intact.
Important Note: A clear, unedited unboxing video from start to finish is mandatory to claim returns or exchanges for damaged, defective, or missing items.
3. Refund Process
Prepaid Orders: Once the returned product is received and inspected at our warehouse, the refund will be approved and automatically credited to your original payment method within 5–7 working days.
Cash on Delivery (COD) Orders: For COD orders, refunds cannot be processed directly to your doorstep. You will be required to provide your Bank Account details or UPI ID, where the refund will be securely transferred.